Privacy policy

At Sufi Perfumes, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

This policy is provided for informational purposes only and is not legal advice. You are responsible for ensuring that your store complies with all applicable laws in the jurisdictions where you operate or sell to customers (including India’s Digital Personal Data Protection Act, GDPR for EU customers, etc.). We recommend consulting a qualified attorney for personalized legal guidance.

Information We Collect

We collect information necessary to provide you with a smooth shopping experience, process orders, and improve our services.

Personal Information You Provide:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (processed securely via third-party gateways)
  • Order History and Preferences

Automatically Collected Information:

  • Device and Browser Information
  • IP Address
  • Location data (approximate)
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates, and receipts
  • Providing customer support
  • Improving our website, products, and services
  • Personalizing your shopping experience
  • Sending promotional offers and updates about new fragrances (you can opt out anytime)
  • Preventing fraud and ensuring website security
  • Complying with legal obligations

We do not sell or rent your personal information to third parties for their marketing purposes.

Legal Basis for Processing (GDPR/EU Customers)

If you are located in the European Economic Area (EEA) or UK, our legal bases for processing your data include:

  • Performance of a contract (processing your orders)
  • Legitimate business interests
  • Your consent (where applicable)
  • Compliance with legal obligations

Payment Security

All payments are processed through secure third-party payment gateways. We do not store your full credit/debit card details on our servers.

Security measures include:

  • SSL/TLS encryption
  • PCI-DSS compliant payment processors
  • Fraud detection systems

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and cart items
  • Analyze website traffic and performance
  • Provide personalized product recommendations

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Sharing Your Information

We may share your information with trusted third-party service providers for the following purposes:

  • Payment processors (e.g., Shopify Payments, Razorpay, etc.)
  • Shipping and logistics partners
  • Email marketing and analytics services
  • Website hosting and maintenance

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that, we securely delete or anonymize your data.

Your Rights

You have the following rights regarding your personal data:

  • Access – Request a copy of your data
  • Correction – Request updates to inaccurate information
  • Deletion – Request deletion of your data (subject to legal obligations)
  • Opt-out – Unsubscribe from marketing communications
  • Withdraw Consent – Where processing is based on consent
  • Portability – Request transfer of your data (where applicable)

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.

Children’s Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

International Data Transfers

Your data may be transferred to and processed in countries outside India (including by our service providers). We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: sufiperfumes@gmail.com Phone: 9823996980 Address: Shop no. 01 Sufi Perfumes, opp. Dilli Darbar, Pune Contonment, Pune, Maharashtra 411001

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