Shipping policy

At Sufi Perfumes , we are committed to delivering premium fragrances safely, quickly, and securely. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

We aim to process and deliver all orders in a timely manner to ensure a smooth shopping experience.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are usually dispatched within 24–48 hours.
  • Customers will receive order confirmation and tracking details once the order is shipped.

Delivery Timeline

  • Orders are generally delivered within 3 business days after dispatch.
  • Delivery time may vary depending on:
    • Customer location
    • Courier service availability
    • Weather or unexpected situations

We always try our best to ensure fast and secure delivery.

Delivery Guidelines

Important Instructions During Delivery:

  • Customers are requested to check the package carefully at the time of delivery.
  • If the package appears:
    • Opened
    • Damaged
    • Broken
    • Leaking

Please do NOT accept the delivery.

Immediately contact our support team with photos or videos of the damaged package.

Return & Replacement Policy

Customer satisfaction is important to us, but due to the nature of perfume and fragrance products, certain conditions apply.

Replacement Eligibility

Replacement will only be provided if:

  • The customer receives:
    • A broken product
    • A damaged bottle
    • Leakage during shipping
    • Wrong product delivery

Important:

  • Customers must report damaged or incorrect products within 24 hours of delivery.
  • Unboxing video and product images may be required for verification.

Open Box Delivery Condition

If the delivered package is already open or damaged:

  • Do not accept the package.
  • Inform the delivery partner immediately.
  • Contact our support team for assistance.

Accepted damaged packages may not qualify for replacement.

Return Policy

Returns are accepted only under valid conditions.

Products will NOT qualify for full refund if:

  • The perfume bottle is opened
  • Product has been used
  • Product is partially consumed
  • Packaging is damaged by customer

In such cases:

  • A partial refund may be provided.
  • Deduction amount will depend on:
    • Product condition
    • Quantity used
    • Damage level

Non-Returnable Products

The following products are non-returnable:

  • Used perfumes
  • Opened fragrance bottles
  • Products damaged after delivery
  • Products without original packaging

Refund Policy

Approved refunds are processed after product inspection.

Refund Process:

  • Refund amount may vary based on product condition.
  • Processing time may take several business days depending on payment method.

Customer Responsibility

Customers are requested to:

  • Provide accurate delivery details
  • Record unboxing videos for expensive orders
  • Inspect packages before accepting delivery

This helps ensure smooth replacements and faster issue resolution.

Contact Support

For shipping, replacement, or return-related concerns, customers can contact our support team for assistance.

Sufi Perfumes

  • Premium Luxury Fragrances
  • Fast & Secure Delivery
  • Customer Satisfaction Focused

Thank you for shopping with Sufi Perfumes — delivering luxury fragrances with care and trust.